This Website Hosting Maintenance Agreement (the “Agreement”) is entered into by and between the Service Provider and the Client identified above. The purpose of this Agreement is to define a limited, low-cost monthly service for keeping the Client’s website hosted, reachable, and diagnostically monitored within the scope expressly stated below.

1. Service Fee

The Client shall pay the Service Provider a monthly fee of ৳999 for the limited hosting maintenance service described in this Agreement. Payment shall be due in advance unless otherwise agreed in writing.

2. Scope of Included Services

The monthly fee includes only the following limited services:

1. Basic website hosting maintenance to help keep the website running under normal conditions.
2. Routine checking of whether the website is accessible online.
3. Basic diagnostic review if the website appears to be down, unreachable, or showing server-side access issues.
4. General hosting-side status verification, such as checking whether the hosting account, domain connection, SSL status, or server availability may be related to an issue.
5. Notification to the Client if an issue is identified that requires additional technical work, third-party support, paid software, content correction, development, or administrative action.

3. Strict Service Limitation

The Client understands and agrees that the monthly fee of ৳999 is a low-cost hosting maintenance fee only. It does not include active development, bug fixing, code repair, design work, content updates, feature requests, or unlimited support.

4. Excluded Services

The following services are expressly excluded from this Agreement unless separately quoted and accepted in writing:

5. Diagnostic Support Only

If the Client reports an issue, the Service Provider may perform a basic diagnostic review to identify the likely category of the problem. Diagnostic support means checking and informing the Client what may be wrong. It does not mean the Service Provider is obligated to fix the issue under the monthly fee.

If a problem requires work outside the included scope, the Service Provider may provide a separate quotation. The Client may accept or reject that quotation at the Client’s discretion.

6. No Unlimited Requests

This Agreement does not include unlimited changes, unlimited support tickets, free revisions, free bug fixing, or free completion of previous requests. The Service Provider is not responsible for competing with, matching, or completing any free requests, informal promises, old requests, or work not specifically included in this Agreement.

7. Client Responsibilities

The Client is responsible for:

1. Providing accurate website, domain, hosting, and login information when required.
2. Maintaining valid ownership and control of the domain name, hosting account, third-party services, paid plugins, themes, licenses, and related accounts.
3. Making timely monthly payments.
4. Approving and paying separately for any additional development, repair, recovery, or technical work outside this Agreement.
5. Keeping independent backups of important website content, files, emails, databases, and business data unless backup service is separately included in writing.

8. No Guarantee of Error-Free Website

The Service Provider does not guarantee that the website will be error-free, bug-free, hack-proof, continuously available, or compatible with all browsers, devices, plugins, themes, third-party tools, or future updates. The service is limited to reasonable hosting maintenance and diagnostics within the stated low-cost monthly plan.

9. Third-Party Services

The Service Provider is not responsible for downtime, delay, loss, malfunction, price changes, policy changes, suspension, or technical failure caused by hosting companies, domain registrars, DNS providers, SSL providers, plugin vendors, payment processors, email providers, internet service providers, or any other third-party service.

10. Payment and Suspension

The monthly fee must be paid on time. If payment is delayed, the Service Provider may pause maintenance, diagnostics, support, or related service activity until payment is received. Continued non-payment may result in termination of this Agreement.

11. Additional Work

Any service outside the scope of this Agreement shall be treated as additional work and may require a separate fee, timeline, and written approval. The Service Provider is not required to begin additional work until the Client approves the quotation and makes any required payment.

12. Term and Termination

This Agreement shall continue on a monthly basis from the Effective Date. Either party may terminate this Agreement by giving written notice before the next billing cycle. Fees already paid for the current billing cycle are non-refundable unless otherwise agreed in writing.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the Service Provider’s total liability under this Agreement shall not exceed the amount paid by the Client for one month of service. The Service Provider shall not be liable for indirect, incidental, special, consequential, or business losses, including lost revenue, lost profit, lost data, loss of goodwill, or business interruption.

14. Entire Agreement

This Agreement represents the entire understanding between the parties regarding the limited website hosting maintenance service. Any change, addition, or exception must be made in writing and accepted by both parties.

15. Acceptance

By signing below, the Client confirms that they understand the service is limited to hosting maintenance and diagnostics for ৳999 per month, and that bug fixing, development work, old issues, free requests, and additional technical work are not included unless separately agreed in writing.